FREQUENTLY ASKED QUESTIONS

We use high-quality, genuine leather for all our products. Our leather is sourced responsibly and carefully selected to ensure durability, comfort, and timeless style. Each piece is crafted with care to deliver both quality and elegance.

To maintain your leather bag’s look and longevity, avoid prolonged exposure to direct sunlight and moisture. For routine cleaning, wipe it gently with a soft cloth. You may use a leather conditioner occasionally to keep the material soft and moisturized.

Shipping

Yes, we ship our products worldwide. Shipping rates and times may vary depending on the destination. For more information on international shipping, please refer to our Shipping Policy page.

Once you place your order, it typically takes 1-2 business days to process. During peak seasons or for custom orders, processing times may be slightly longer. We’ll notify you if there are any expected delays.

Yes, we offer a return and exchange policy for eligible items within 30 days of purchase. The item must be unused, in its original packaging, and accompanied by proof of purchase. For more details, please review our Return Policy page.

Yes, we do offer customization options for select products. If you’re interested in adding a personal touch, please reach out to our customer service team to discuss your ideas and options.

Payment

We accept major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay using PayPal, Apple Pay, or Google Pay for added convenience.

Yes, absolutely! We use industry-standard encryption and secure payment gateways to ensure that all your personal and payment information is protected. Your privacy and security are our top priorities.

Yes, we offer Cash on Delivery (COD) as a payment option for select locations. You’ll see this option at checkout if it’s available in your area. Please note that a small additional fee may apply for COD orders.